How to respond with Dealer

[Parasympathetic]

Tell em you'll install the radio, but your hourly rate is $375. And you charge in quarterly increments.

[1roadking]

You have put up with enough bs. Talk to the gm or owner. Put an end to it. Tell them if they don't take care of the problem you will leave the n
boat there and expect a refund. These guys are out of line. But you still have not talked to the big boy there. You have to talk calmly to a top level person ie the gm or owner. You are pissing in the wind talking to the regular managers. I know what I am talking about. They don't know what is going on if you don't tell them.

[FloterBoter]

Now some of you say big deal but I say it goes back to credibility. First, they should have brought these items to my attention beforehand if they were aware of them. Second, they could have said yes we are aware of those and we will be ordering replacement parts on ?? Why couldn't they get a estimated arrival date just like I did. Seemed pretty simple to me.

they're boat dealers... slime of the earth.
one step up (down?) from used car salesmen.

they're going to screw you every chance they get.
if they can save a nickel, they'll lie to your face.
it's in their blood.

[LTB Racing]

Them offering to ship the stereo directly to you was simply an effort to speed it up a little for you....im sure they'll put it in for you...press the GM and I believe they will come to you. I have NEVER worked at a dealer that would not drive to a customers home in order to keep them happy in a situation like this. Go directly to the General manager and owner if need be to speed this up.
No doubt there are some shady dealers out there but there are also many many excellent dealers who go above and beyond to keep customers happy...and there are also some customers who just arent happy....no matter what you do short of giving them the boat for free...and even then they'd find a reason to bitch.

[WaltF]

they're boat dealers... slime of the earth.
one step up (down?) from used car salesmen.

BINGO!

and there are also some customers who just arent happy....no matter what you do short of giving them the boat for free...and even then they'd find a reason to bitch.

BINGO!

I hear ya on your time is money, which is why id install it myself.
It would take me less time then all that driving.

Having a dealer do something, car or boat or camper or whatever, always takes 117.3 times longer then just taking care of the thing myself, especially if its a small thing i know i can knock out in a couple hours....
If your engine was blown, well then thats different. But a $79 radio?....

Does a customer deserve to have everything working perfectly on their new purchase? YUP!
But this aint 1952.
These days our President bows to dictators, our borders are liquid, things are built by complete idiots, and bosses are too busy ROBBING the business BLIND.

And the best part?
IT's gonna get WORSE!
People STILL havent caught on and still want MORE done FOR them...
"EVEN if it BANKRUPTS America, It's my RIGHT to have Healthcare!" or a cell phone....or this.. or that... gimmie....gimmie... i want what he has... gimmie...

Sad? Yup, but true.
Until we as a nation get back PRIDE and do things for OURSELVES... well... you get the picture...

Bottom line? Reality!
No pride = You waiting months to get things done, if ever.

I hate waiting months for something that can be done in 2 hours.

Id call, ask em for a PO#, drive to BestBuy, buy the thing, and have my tunes cranking by Friday...

But again, thats just me!

Ramble [/off]...

[POrding]

Well I agree I could replace or install the stereo but what if that doesn't fix the issue and/or I screw something up? I just wonder if it will be something like, "Well we can't really help since you installed it yourself" or possibly void any kind of warranty.

Plus we are still awaiting the changing room and back gate parts to be received which will need to be replaced.

Here is my copy of the e-mail I sent today to the dealership.

We spoke briefly yesterday regarding the status of delivery on the replacement parts for our boat. You mentioned during our conversation that you would look into it and call me back yesterday. I did not receive a telephone call from you regarding the status. As of the time of this e-mail I still have not received any information from you regarding this issue.

We would still prefer to have the stereo, changing room, and back gate items changed at the same time.

I did contact Lisa Boyer from Nautic Global Group/Pontoon Customer Service/Warranty regarding this matter. Copied below is the e-mail I received from her.

Mr. Ording,
The parts are on order from Trader Bill’s. All of the parts have to be made they are not stock items. Currently, the order is slated to be completed by the end of June and they will be sent to the dealer on or before that time. Thank you for your patience.

Lisa Boyer
Nautic Global Group
Pontoon Customer Service/Warranty
Phone: 574-522-8381 ext. 369
Fax: 574-295-1829
Email: lboyer@NauticGlobalGroup.com

The other issue that came up was the order date of the replacement parts. According to Lisa, the parts were placed on order on June 2nd.
When we took delivery of the boat on May 29th, we were informed that the parts were already on order.
The items needing to be replaced were not initially disclosed to us at the time of delivery/pick-up. We brought these items to the attention of Kim when we returned to the dealership after our orientation on Lake Hamilton with Chris. At that time we were assured that they were aware of the issues and the parts were already on order and just awaiting receipt. I'm just a little confused on the difference in dates (from date of delivery and the actual order placement).

I appreciate your time and attention and hopefully we can work to resolve the stereo and changing room, back gate issues.

Paul Ording

[FloterBoter]

sweetwater, huh?

ya know, i was just about to plunk down $10k cash on one of those--the top of the line.
i was willing to pay full price, too.

but now, i'll go to some other company.









lol

[POrding]

Well I wouldn't necessarily say anything against Godfrey Marine. Just in my opinion the support and assistance from the dealership could be better. But maybe I'm being too critical or expecting too much. I don't believe I am, I feel I'm being reasonable and just expecting what we paid for....a brand new boat where everything works as advertised.

[tkrein]

give them one more chance then if they dont make you happy drop the boat off at their front door call your bank inform them you returned the boat. walk accross the street and go buy a diff boat. then when it arrives drive buy wave to your sales man and say thank you. remember when you buy a boat from that dealer most of the time you are going to gpo back there for sevice so if your not happy now they will not make you happy while you own that boat. dont put any hours on the motor either. i would aske them for a diff boat or walk from this one. be calm be be firm. sont get mad stal level headed with these guys. if they dont help you contact sweetwater directly they will tell you anouther dealer that can help. they are a good company also you cant stay in buisness with a bad product. I you get weetwater to back you i bet the marine company will kiss your ass. cause they then might loose that product line. just a thought

[LTB Racing]

Well I wouldn't necessarily say anything against Godfrey Marine. Just in my opinion the support and assistance from the dealership could be better. But maybe I'm being too critical or expecting too much. I don't believe I am, I feel I'm being reasonable and just expecting what we paid for....a brand new boat where everything works as advertised.

I dont think you are being unreasonable..and of course everything should work on your new boat...but it doesnt sound to me like they are refusing to fix it either..I still think you can both win here and I also still think if you press the issue they will come to you to finish it.

[scfishnman]

If you continue not to get satisfaction be sure to file a report with the Better Business Bureau that covers the geographical area where the dealer is located. Even if the dealer is not a member of the BBB, they will accept a report on him. There may also be other consumer affairs organization locally that you can contact. Some newspapers and local TV stations like to receive and publish/air reports on businesses that do not treat their customers properly. They often get results.

I would not install the radio myself under any circumstances. I had a Sweetwater that had radio issues similar to what you describe. It was still under warranty. My dealer, luckily, was very good and fixed it. It was not the radio, but a wiring issue. On some radios, turning on the radio without speakers properly connected will ruin the radio. A loose speaker wire (one that makes intermittent contact) could cause the type of problem you are experiencing. Also, why were the changing room parts ordered from the vendor rather than through Godfrey Marine? Any issues I have had with either of the Godfrey Marine pontoons I have owned, the dealer got things overnighted to him from Godfrey.

I agree with the earlier suggestion that you should talk to the general manager or the owner.

Good luck.

[jimrs]

I guess I'll jump in and put a couple of cents in the pot.

One I did not like the first post when you said that the chains and wiring were too short to reach on your truck. My question is the trailer also to short to turn sharp behind your truck? The chains and wiring should have been too long not too short.

Second is that they waited until you found the damage before they said anything. They should have brought it to your attention right away.

Then they told you that the parts were on order. There they could be right they faxed or whatever the order but the factory was closed due to the holiday week-end. They got the order the day they opened back up after the week-end. So I will give them that for what it is worth.

They need to get all the parts on hand and then send a mechanic out to your place and get the job done. They don't owe you a table nor do they owe you any gas. Just quit going over to their store until they have all the parts, and let them come to you. you should not have accepted the boat in that condition in the first place. I'm sorry but that's the way it is. I'm not saying that I would have done it any different but after reading all the above this is what I think.

[Parasympathetic]

I'm with jim on this one. But don't let the whole deal bother you too much.

We've all gone through some version of this, whether it's with a car, boat, camper, whatever.

Live and learn, but then pass your knowledge on.

(I think your dealer sucks, btw.)