From: g s[mailto:
iwish4fish@gmail.com]
Sent: Friday, June 22, 2012 11:44AM
To: Andy Inebnit;
iwish4fish@gmail.com
Cc: Andy Wolf; Doug Smoker; PeterBarrett
Subject: Re: RE: Defective seatvinyl
TO: Andy, Andy, Doug, Peter
FYI - Still don't have my boat!!!!!
No call from WaterWorld, Sylvan,.. Nothing!!
Why don't you just send me a check for 17k and you can keep it!!
Oh wait, you already have it while I continue to pay for it!!
How about you send me $1500 to cover the payments I've made while you've had my boat!!
And another $1500 for ruining my family vacation!
That's right you already took my money and got paid in full! After promising "great customer support, blah blah blah...."
____
Andy Wolf
andy.wolf@smokercraftinc.com
11:49 AM (1 hour ago)
to me, Andy, Doug, Peter
Gregg,
I’m trying to understand why you arecontacting us. Your email includes the 6-1-12 email from Andy Inebnit thatstates that the furniture was delivered and received by Water World on 5-31-12. Have you contacted them? I don’t see anyone from Water World on thedistribution list of your email. Let me know if there is something else thefactory needs to do.
Andy Wolf
Smoker Craft/Starcraft family of boats
Director of Customer Service
p.574.831.7735
email:
andy.wolf@smokercraftinc.com
Best Value on theWater...from our family to yours.
www.thebestboatbrands.com
____
TO: Andy, Andy, Doug, Peter
THE WARRANTY IS FROM SYLVAN, NOT WATERWORLD!
YOU (SYLVAN) are the warrantor as defined by the Magnuson-Moss Act.
As the consumer, your customer, I expect you (SYLVAN) to resolve my issue per your warranty, not blame your dealer! I expect you the warrantor to follow through and make sure my boat is repaired correctly and that I am happy. If the current dealer isn't getting the job done, I would expect you to find a new dealer, at a minimum to keep me informed and give me options. Not to wipe your hands of me and blame the dealer.
Yes we did call WaterWorld, two weeks ago and again today, both times we where told they are waiting on the welder and wind. Apparently, it was too windy and now the welder got bit by a tick and had to go to the hospital.
I'M SORRY, BUT HOW IS THIS MY PROBLEM!
As for not including waterworld on the email list I figured you would! Don't you communicate with them?