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Excursion a
Posted: Tue Oct 27, 2015 5:38 pm
by Gonefishing
Excursion great company. I have a 2013 x23 rfc purchased new in 2013 a couple of weeks ago I lost the chrom cover off of one of my navigation lights. Contacted my dealer and they have been trying to find one and have had no luck. Why I don't know. But today I contacted excursion and talked with there parts department. Guess what they are going to get a set sent to me and best part free of charge. When I offered my cc number I was told no charge and enjoy your boat.
Now that is a great company 3 years old and sending it out free.
Thank you excursion
Re: Excursion a
Posted: Tue Oct 27, 2015 5:43 pm
by RcgTexas
Some companies just appreciate their customers!
Re: Excursion a
Posted: Wed Oct 28, 2015 12:39 am
by ROLAND
That is good customer support... they obviously know that "word of mouth " is the best advertising they can get... it's always nice to hear when a company goes above what's expected... like you said.. 3 years in... and for free....... can't argue with that!
Re: Excursion a
Posted: Wed Oct 28, 2015 3:16 am
by hunter1
yes that is good customer service but the boat is still under warranty , bow to stern for 5 years
Re: Excursion a
Posted: Wed Oct 28, 2015 5:46 am
by Strake
TOO WIERD....... Same thing happened to me. YESTERDAY I called Berkshire directly (same family as Xcursion and South Bay) rather than bothering my local Berkshire dealer.
The Starboard side round navigation light Stainless Steel cap popped off. I spoke with Theresa there and she took my info and said they would mail one out to me once she looked up the specifics on my boat (2015 STS 233 RFX).
She said they aren't set up for direct retail but since this was a little item, little issue it would be fine. Offered to send me an email when going out. Great customer service. Even got a real person to answer the phone on the first dialing.
Re: Excursion a
Posted: Wed Oct 28, 2015 7:01 am
by Capt Sully
Great toon and Great company
Re: Excursion a
Posted: Sun Nov 08, 2015 3:26 pm
by Gonefishing
While I received the covers. They were the wrong size. Re contacted excursion they sent me out the correct cover. Not only the cover but a complet set of new nav lights. Great company
Re: Excursion a
Posted: Wed Nov 11, 2015 8:40 am
by Strake
Gonefishing wrote:While I received the covers. They were the wrong size. Re contacted excursion they sent me out the correct cover. Not only the cover but a complet set of new nav lights. Great company
I received mine too...... including the light itself when I just needed the cover.... Now you got me worried.... I didn't go down to the boat to check and see if it's the right size. Decided to wait till spring to put it on and left it in the Condo. What I got was round, about an inch and a half ( or so) in diameter.... It looked about right, but I didn't check the boat. We just left the lake, after a one month stay. Won't be back for a bit. The Customer Service lady said she would look my boat up by it's Hull # to be sure and get the correct part. Hopefully she did.
What did you get the first time?
Re: Excursion a
Posted: Wed Nov 11, 2015 9:00 am
by TOOTSJB
That is so wonderful to hear. What a Great way to handle customers and make the boating experience a Good ONE.
Re: Excursion a
Posted: Wed Nov 11, 2015 6:37 pm
by Gonefishing
Strake wrote:Gonefishing wrote:While I received the covers. They were the wrong size. Re contacted excursion they sent me out the correct cover. Not only the cover but a complet set of new nav lights. Great company
I received mine too...... including the light itself when I just needed the cover.... Now you got me worried.... I didn't go down to the boat to check and see if it's the right size. Decided to wait till spring to put it on and left it in the Condo. What I got was round, about an inch and a half ( or so) in diameter.... It looked about right, but I didn't check the boat. We just left the lake, after a one month stay. Won't be back for a bit. The Customer Service lady said she would look my boat up by it's Hull # to be sure and get the correct part. Hopefully she did.
What did you get the first time?
The first ones we smaller. I need the large ones about the size of a large egg oval in shape
Re: Excursion a
Posted: Thu Nov 12, 2015 7:29 am
by Strake
Gonefishing wrote:Strake wrote:Gonefishing wrote:While I received the covers. They were the wrong size. Re contacted excursion they sent me out the correct cover. Not only the cover but a complet set of new nav lights. Great company
I received mine too...... including the light itself when I just needed the cover.... Now you got me worried.... I didn't go down to the boat to check and see if it's the right size. Decided to wait till spring to put it on and left it in the Condo. What I got was round, about an inch and a half ( or so) in diameter.... It looked about right, but I didn't check the boat. We just left the lake, after a one month stay. Won't be back for a bit. The Customer Service lady said she would look my boat up by it's Hull # to be sure and get the correct part. Hopefully she did.
What did you get the first time?
The first ones we smaller. I need the large ones about the size of a large egg oval in shape
OK, thanks..... mine were the smaller, round ones. Looks like there is only one size for those.
Richard